Returns
We want you to be happy your purchase, if there's something you're not happy with then the only way to fix it is to let us know.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please start your return using the returns instructions sent with your purchase or go to our Returns Portal
To complete your return, we require the order number (sent with your order, and your email address). Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Please email us on hello@workboots-direct.com.au to start the process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@workboots-direct.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item send us an email at hello@workboots-direct.com.au and send your item to: WBD-Returns, 9/24 Hoopers Road, Kunda Park, QLD 4556, Australia
Shipping
To return your product, you should mail your product to: WBD-Returns, 1a, 566 Kawana Way, Birtinya, 4575 Australia. You may have to pay for shipping depending on why you are returning.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
