FAQ

Question: What types of work boots do you offer?

Answer: Work Boots Direct provides a diverse selection of work boots, including steel toe boots, waterproof boots, slip-resistant boots, and insulated boots. Our collection caters to a variety of industries, including construction, mining, and agriculture. 

Question: Are your work boots Australian-made?

Answer: Yes, we proudly stock work boots from leading Australian manufacturers. Our boots are sourced directly from the best brands in Australia to ensure top-notch quality and durability. 

Question: How do I choose the right size for my work boots?

Answer: We provide detailed sizing guides on our website to help you find the perfect fit. Additionally, our Customer Service & Sales Team is always available to assist with any sizing questions you may have. 

Question: What materials are used in your work boots?

Answer: Our work boots are made from high-quality materials, including full-grain leather, durable synthetic fabrics, and reinforced toe caps. These materials, are selected to provide maximum comfort, protection, and longevity. 

Question: Do you offer a warranty on your work boots?

Answer: Yes, all our work boots come with a manufacturer’s warranty. The warranty details can vary by brand, so please check the product description or contact our customer service for specific information. 

Question: Can I return or exchange my work boots if they don't fit?

Answer: Absolutely. We offer a hassle-free return-and-exchange policy. If your work boots are unworn, don't fit, or don't meet your expectations, you can return them within 30 days of purchase for a refund or exchange. 

Question: What makes Work Boots Direct different from other retailers?

Answer: Work Boots Direct is 100% Australian-owned and operated, offering direct sourcing from manufacturers to ensure competitive pricing. Our extensive range, exceptional customer service, and commitment to quality set us apart from other retailers. 

Question: Do you provide work boots for specific industries?

Answer: Yes, we provide specialized work boots for various industries, including construction, mining, agriculture, and more. Our boots are designed to meet the unique safety and comfort requirements of each industry. 

Question: How long will it take to receive my order?

Answer: We offer fast shipping across Australia. Delivery times vary depending on your location, but most orders are delivered within 3–7 business days. 

Question: What are the payment options available?

Answer: We accept multiple payment methods, including credit cards, debit cards, PayPal, and AfterPay, providing you with convenient and flexible payment options. 

Question: How can I contact customer service?

Answer: You can reach our Customer Service & Sales Team via phone, email, or through the contact form on our website. We are here to assist you with any questions or concerns you may have. 

Question: Are there any promotions or discounts available?

Answer: Yes, we regularly offer promotions and discounts on our work boots. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers. 

Question: Can I track my order?

Answer: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier's site. 

Question: What safety features do your work boots include?

Answer: Our work boots come with various safety features, such as steel toe caps, slip-resistant soles, electrical hazard protection, and more. Each product description provides detailed information about the safety features included. 

Question: Do you offer bulk purchasing options for businesses?

Answer: Yes, we offer bulk purchasing options and discounts for businesses. Please contact our sales team for more information and customized quotes. 

Question: What is the best way to care for my work boots?

Answer: To prolong the life of your work boots, we recommend regular cleaning with appropriate products, proper storage in a cool, dry place, and periodic treatment with leather conditioners or waterproof sprays as needed. 

Question: How can I stay updated on new arrivals and exclusive offers?

Answer: Subscribe to our newsletter and follow us on social media to stay informed about new arrivals, exclusive offers, and the latest news from Work Boots Direct. 

Question: Can I get personalized recommendations for my work boots?

Answer: Absolutely. Our knowledgeable customer service & sales team is here to provide personalized recommendations based on your specific needs and preferences. Contact us today for expert advice. 

Question: Are your work boots environmentally friendly?

Answer: We are committed to sustainability and offer work boots made from eco-friendly materials. Check the product descriptions for information on the environmentally friendly options available. 

Question: What is your privacy policy?

Answer: We respect your privacy and are committed to protecting your personal information. Our privacy policy details how we collect, use, and safeguard your data. You can read the full policy on our website.