Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If something isn’t right, the best way to fix it is to let us know as soon as possible.

Change of Mind & General Returns

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned with original packaging, tags, and boxes intact

  • Footwear must be tried on indoors only and show no signs of wear

Returns that do not meet these conditions may be declined or subject to a partial refund.

Please start your return using the returns instructions included with your order or via our Returns Portal.

To complete your return, you’ll need:

  • Your order number

  • The email address used to place the order

Please do not send items directly back to the manufacturer.

What Is Covered

We will cover return shipping costs if the return is due to our fault, including:

  • Incorrect item supplied

  • Incorrect size sent

  • Faulty or defective item

  • Item damaged in transit

In these cases, we’ll provide return instructions and cover reasonable return postage.

What Is Not Covered (Customer Pays Return Shipping)

Customers are responsible for return shipping costs when the return is due to:

  • Change of mind

  • Ordering the wrong size or style

  • No longer needing the item

  • Preference-based reasons (fit, comfort, colour expectations, etc.)

Original shipping costs are non-refundable for change-of-mind returns.

Partial Refunds (If Applicable)

Partial refunds may be issued for:

  • Items returned in a condition other than new

  • Items with damaged or missing packaging

  • Items returned after 30 days from delivery

  • Items showing signs of wear or use

Refunds

To start a refund, please email hello@workboots-direct.com.au.

Once your return is received and inspected, we’ll email you to confirm:

  • Receipt of your return

  • Approval or rejection of your refund

If approved, refunds are processed back to the original payment method within 2 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider (processing delays can occur)

  3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, please contact hello@workboots-direct.com.au.

Sale Items

Only regular-priced items are eligible for refunds.
Sale items are final sale and cannot be refunded, unless they are faulty or incorrectly supplied.

Exchanges

We only replace items if they are faulty or damaged.

To request an exchange, email hello@workboots-direct.com.au. Approved exchanges should be sent to:

WBD-Returns
1a, 566 Kawana Way
Birtinya, QLD 4575
Australia

Shipping Returns

Returns should be sent to:

WBD-Returns
1a, 566 Kawana Way
Birtinya, QLD 4575
Australia

  • Return shipping costs depend on the reason for return (see above)

  • Exchange delivery times may vary based on your location

  • For items valued over $75, we recommend using a trackable shipping service or shipping insurance

  • We do not guarantee receipt of returned items without tracking